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FAQ - Your questions? We got answers!
What hardware do you use?
We only use genuine 100% enterprise-class servers hosted in our own colocation located in New York, Los Angels, Dallas etc. Our servers are fully optimized and loaded with the latest operating system and software you select at checkout.
What support is included with my server?
We provide support for hardware issues, network issues and anything relating to the host machine. You can reboot your server at anytime via the client area. We also offer optional Managed Service Plans that you can choose at sign-up which include additional support elements such as hardening your server, setting up a firewall, troubleshooting and customizing server software components such as Apache, IIS, Mail, MySQL and anything part of the operating system.
Do you provide backups?
Yes, customers can optionally purchase backups.
How quickly you will response on support ticket?
Our average support response time is 10 minutes. We also provide live chat solution on emergency situation.
What control panels and operating systems are available?
We offer your choice of Linux or Windows, in just about every flavor possible. You can select the operating system (and control panel) options for your server at checkout. If you don’t see the version or option you require, please Contact Us and let us know and we usually can accommodate any customized software request.
We offer control panel installation, setup and licensing for cPanel, Plesk and DirectAdmin, as well as licensing for WHMCS (popular for web hosting companies), and you can select these at checkout.
Do you have a money back guarantee?
No, we do not provide refund for dedicated servers.
What payment methods do you accept?
All major credit cards including VISA, MasterCard, American Express debit cards. We also accept Paypal, Moneybookers, Bank Payment (USA, Canada, Germany). We also have automation payment verification for Bangladeshi customers. Bangladeshi customers can pay through bKash, Rocket, VISA, MasterCard, Nexus Card, Bank Payment, Check payment etc.